Adding user failed - 'The user has an account in a different region'.
Adding user failed - 'The user has an account in a different region'.
This error occurs when the employee has an account in another domain. This error is also reported when a user with the same email address exists in in any one of our data centers.
All active user email addresses need to be unique. Check if the employee has an account in other domains such as .in, .eu, .cn or .com. Once they delete the account belonging to a different region, you will now be able to add them as a user.
To prevent any possible data loss, write to support@zohopeople.com to check if the user has accounts in other Zoho services before deleting.
Related Articles
Adding user failed - 'User has an unconfirmed account'.
Adding user failed - 'User has an unconfirmed account'. This error is reported when verification is pending from user's side. When a user is invited from Zoho People, the user is expected to login and verify their account within the 7 days link ...Adding user failed - 'An invited user with the same email address already exists'.
Adding user failed - 'An invited user with the same email address already exists'. This issue occurs when one of the invited users has a matching email address of one of the existing users in your organization. All active user email addresses must be ...Adding domain failed - ' This operation cannot be performed as you are not the Organization Admin.'
Adding domain failed - ' This operation cannot be performed as you are not the Organization Admin.' While you may be the Super Administrator in Zoho People, you must be the Accounts Organization Admin to be able to add a domain. Only a user who is an ...Adding domain failed - ' The domain you are trying to access is verified and is being used by another organization'.
Adding domain failed - ' The domain you are trying to access is verified and is being used by another organization'. This error occurs when someone belonging to your organization has added this domain in another organization. Delete the domain from ...Troubleshooting Guide - Introduction
Troubleshooting Guide - Introduction This troubleshooting guide aims at addressing the common yet unexpected issues you may face when using Zoho People. Issues faced by Zoho People users with a rebranded domain (third-party cookies in browser) Adding ...